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Case Study: The Benefits of Virtual Pediatric Specialist Expertise

Children's Mercy Sub-Specialty Telemedicine Program

The Challenge:

As experts in pediatric care, Children's Mercy is the regional pediatric health system of choice, requiring their facilities to manage a large patient population. The high demand for providers outpaced the ability to adequately cover all patients that present in an extensive geographical region, creating a significant challenge for Children's Mercy.

Leadership at Children's Mercy saw telemedicine as a part of the future. Traditional outreach models created additional travel burdens not just for patients coming into metro areas to receive care, but also for providers going into rural communities to provide care.

Recognizing the value telemedicine can provide to achieve the Triple Aim goals of improving specialist access, quality of care, and affordability, Children's Mercy began to identify virtual care and technology options to help treat patients across their region and for a multitude of sub-specialties.

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