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Case Study: The Benefits of Telebehavioral Health

The Challenge:

To achieve their goal of improving timely access to quality care, the DHTN wished to expand their telemedicine services to new offerings. They decided to add Telebehavioral Health services in their hospitals to increase access to behavioral health professionals and meet standards of care recommended by the Joint Commission.

The Solution:

The Joint Commission recommends patient boarding times not exceed four hours in the interest of patient safety and quality of care. To address this request, the DHTN in collaboration with local behavioral health process improvement implemented a "Round and Respond" like model to improve access to behavioral health specialists in several hospital Emergency Departments.

Additional Telebehavioral Health services were added as a consultation-liaison (C&L) service for inpatients that have co-morbid psychiatric and general medical conditions. The DHTN also provides Telebehavioral Health consults to admit patients to inpatient psychiatric facilities and provides specialty psychiatric services including geropsychiatric and child and adolescent treatment.

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